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t m c ยป p u l s e | s e p t e m b e r 2 0 1 6 30 30 The staff at Baylor St. Luke's Medical Center recently threw a birthday party for a patient, said Aleza Espinosa, RN and manager of patient care at 23 Terrace. It's an example of the lengths staff will go to make sure patients are happy. At Texas Children's, new parents receive special touches including a gourmet celebration meal, a fully stocked refrigerator, and a swaddle receiving blanket. Massages and bedside spa services are avail- able for an additional fee. Each hospital can also bring in outside vendors to pamper patients with haircuts, massages, manicures and pedicures. The hospitals work to make sure all patients feel welcome. During a recent afternoon tea at Houston Methodist, a woman in a burqa could only communi- cate through a translation app on her phone to convey which food her family member wanted. The two men working the food cart took it in stride. While some patients may be recuperating from elective procedures, close to 40 percent of the patients at Houston Methodist suites come from the emergency room, Baker said. The rest come from different departments, including neurology, oncology, cardiology, urology, and plastic surgery. The nursing staffs across the different hospitals take pride in being able to cater to vastly different patients with varying needs. "Patients upgraded to suites definitely feel like they are staying in a hotel, but in a hospital setting," Espinosa said. CHI St. Luke's Health-Baylor St. Luke's Medical Center NAME | 23 Terrace NO. OF SUITES | 9 PRICE | $953 per night Houston Methodist Hospital NAME | Fondren 12 NO. OF ROOMS | 27 (2 large suites, 3 medium, 22 small) PRICE | $1,345 for large, $645 for medium, $300 for small per night Memorial Hermann- Texas Medical Center NAME | Signature Suites NO. OF SUITES | 11 PRICE | $250 per night Texas Children's Pavilion for Women NO. OF SUITES | 4 PRICE | $750 for up to three nights T M C H O S P I TA L S U I T E S AT A G L A N C E Top left: Room service at Memorial Hermann-TMC. Right and bottom left: Rooms with a view at The Terrace at CHI St. Luke's Health-Baylor St. Luke's Medical Center.